Frequently Asked Questions

Standard delivery takes 5–7 business days. Express delivery (2–3 days) is available at checkout. All orders are shipped from our Paris atelier in a signed gift box.

Yes. We ship worldwide. Delivery times vary by destination: UK & Europe 3–5 days, USA & Canada 5–8 days, Rest of World 7–14 days. Duties and taxes may apply depending on your country.

Once your order is dispatched, you will receive a tracking number by email. You can monitor your shipment directly from your account page.

Yes — complimentary delivery is offered on all orders over $300 USD.

We accept returns within 30 days of delivery, provided the item is unworn, in its original condition, with all tags attached. Limited edition and made-to-order pieces are final sale.

Contact our team at contact@wild-elegance.store with your order number and reason for return. We will send you a pre-paid return label within 24 hours.

Yes, subject to stock availability. Contact us as soon as possible — our limited-edition pieces can sell out quickly. Exchanges follow the same conditions as returns.

Each product page includes a detailed size guide. Our garments are cut in a tailored European fit. If you are between sizes, we recommend sizing up for blazers and coats, and sizing true for dresses.

Yes. All our fabrics are sourced from Fair Trade-certified suppliers. Our wild silks are hand-woven in Assam, India; our wools come from Biella, Italy. We are committed to transparency throughout our supply chain.

Each piece comes with a specific care card. As a general rule, we recommend dry cleaning for silk and structured garments. Hand-wash in cold water for jersey pieces. Never tumble-dry.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfer for orders above $5,000.

Yes. All transactions are processed through encrypted, PCI-DSS compliant payment gateways. We never store card details on our servers.

Yes — interest-free payment in 3 instalments is available at checkout for orders above $500. No credit check required.